Refund policy

Padlocks Australia have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it in -Unused in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at:

padlocks@padlocksaustralia.com.au

Please note that returns will need to be sent to the following address:

Padlocks Australia 

17/21 Woods Point Road

Warburton  Vic 3799.

We will send you instructions on how and where to send your package. 

You can always contact us for any return questions at:

padlocks@padlocksaustralia.com.au 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can address the issue and make it right.

Exchanges 

We do not offer exchanges except for faulty goods.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at:

padlocks@padlocksaustralia.com.au